REFUNDS OR EXCHANGES
At www.mugcanvas.com, we are committed to providing you with high-quality silicone bath toys and ensuring that you are satisfied with your purchase. If you are not satisfied with your purchase, we provide the following return and exchange terms for your reference.

  1. Return Policy
    ● Return Time: You can apply for a return within 28 days from the date you received the product.
    ● Return Conditions: The product must be unused, intact, and in its original packaging. We cannot accept returns of used products.
    ● Application Process: If you wish to return the product, please contact us via email at export.support@mugcanvas.com. Please provide your order number and the reason for the return. We will guide you through the return process.
  2. Exchange Policy
    ● Exchange Time: You can apply for an exchange within 28 days from the date you received the product.
    ● Exchange Conditions: The product must be unused, intact, and in its original packaging.
    ●Application process: If you wish to exchange an item, please also contact us via email at export.support@mugcanvas.com. Please provide your order number and the product information you wish to exchange. We will confirm your request and guide you through the exchange process.
  3. Shipping costs
    ●Return costs: The shipping costs of returns are borne by the customer, except for product quality issues or wrong items.
    ●Exchange costs: If the customer requests an exchange for reasons of their own (such as selecting the wrong product), the shipping costs are borne by the customer. If the exchange is due to product quality issues or wrong items, we will cover the relevant shipping costs.
  4. Refunds
    ●Refunds will be processed after we receive the return. Refunds will be made using the same payment method you used to purchase. Please note that it may take several days for the refund to be credited to your account, depending on the processing time of your bank or payment provider.
  5. Contact us
    If you have any questions about returns or exchanges, please feel free to contact www.mugcanvas.com. Our customer service team will promptly answer and support your request.
    Email: export.support@mugcanvas.com

Thank you for choosing www.mugcanvas.com, we look forward to providing you with better products and services!