FREQUENTLY ASKED QUESTIONS
Welcome to www.mugcanvas.com! We offer a wide range of high-quality silicone bath toys. If you have any questions, here are some frequently asked questions and their answers. If you need further assistance, please feel free to contact us.

  1. How do I place an order?
    Placing an order is easy! Simply browse the products on our website, select the silicone bath toys you like, click “Add to Cart”, and follow the checkout process to complete the payment.
  2. Can I change or cancel my order?
    Once the order is confirmed, we will process your order as quickly as possible. If you wish to change or cancel your order, please contact us as soon as possible via email at export.support@mugcanvas.com. We will assist you based on the processing status of your order.
  3. How do I choose the right product?
    Each product page we offer has detailed descriptions and specifications. Please read these carefully and make sure you choose the right product for your needs. If you have any questions, please contact our customer service team via email.
  4. How much is the shipping cost?
    Shipping costs vary depending on your delivery address, the shipping method you choose, and the total amount of your order. During checkout, the system will automatically calculate and display the shipping cost based on your address.
  5. How long will it take for my order to be delivered?
    We will process and ship within 2 business days of receiving the order. The specific delivery time depends on the shipping method you choose and your address. Generally, it takes about 5 business days for domestic orders and about 12 business days for international orders.
  6. What should I do if there is a problem with the product I received?
    If the product you received is damaged or defective, please contact us within 28 days of receiving the product. Please provide the order number and description of the problem, and we will provide you with a solution, including return or exchange.
  7. What is your return policy?
    We provide you with a 28-day return policy. The product must be unused and in its original packaging. For more information on the return process, please refer to the Return and Exchange Policy section of our website.
  8. How can I contact your customer support?
    If you have any questions or need help, please contact us via the following methods:
    ●Email: export.support@mugcanvas.com
    We will get back to you as soon as possible, thank you for your patience and understanding!
  9. Do you provide privacy protection?
    Yes, all personal information you provide on this website will be strictly protected. We will not sell or share your information with third parties. For more information, please check out our privacy policy.

Thank you for visiting www.mugcanvas.com! If you have more questions, please feel free to contact us, we will be happy to serve you.